Latest survey conducted by the Consumer magazine: Which? has revealed the worst airport in the UK. Based on long queues, expensive parking charges and crowded terminals, UK’s Belfast International has been regarded as the worst airport.
The airport was criticized for being ‘understaffed’ and ‘shabby’ by customers, along with an approval score of 42%. Belfast came behind London’s Luton with 43% and Manchester T3 with 47%. Reports allege, Doncaster Sheffield topped the charts and was followed closely by Birmingham and Terminal 5 of Heathrow.
About 4,499 Which? members were surveyed with regards to 6,237 airport experiences and based on their terms of satisfaction. The study was carried out in April and May this year. Based on the experiment, people were expected to mention four experiences. An airport would be included only if it got 30 responses.
In response, Belfast acknowledged that customers had faced problems during the course of the past 18 months, and agreed that satisfaction had improved since the Which? survey.
According to reports, the airport had safeguarded £1m for security area owning to long delays, which also resulted in long queues at the airport, especially unpleasant in the freezing temperatures.
In the wake of the complaints raised by customers regarding limited choice of refreshments, Belfast authorities had also extended provisions for drink and food outlets.
Luton airport performed worst, although it is the largest airport, with over 10 million passengers a year. Reports suggest, Luton has held this place since the past four years. With regards to Luton, passengers complained security queues were ‘congested’ and there was ‘limited seating’.
A spokesperson for London Luton Airport (LLA) commented on the result: “We’re disappointed by our ranking but pleased to see this year’s customer score has improved 23% compared to last year. This highlights passengers are now beginning to see the benefits of our £160m redevelopment.”
On the other hand, Doncaster Sheffield was at the top of the list. It is the third time in a row that the airport has rose victorious for its ‘easy navigation’ and ‘cosiness’.